Terms and conditions of use

Dear Clients,

we want to provide you with detailed information on processing your personal data for marketing purposes in this memorandum. We would like to explain to you why we asked you to consent to the processing of your personal data for marketing purposes.

The main purpose of this processing is to provide you with the latest information on current new products and services and our business partners. Another goal is to provide time-limited offers and practical information in written or electronic form. We strive to create tailor-made bids based on segmentation and profiling and present only relevant product and service offerings so you are not flooded with offers of products that you already have or do not meet your needs.

Given that on 25th May 2018 the Regulation 2016/679 of the European Parliament and of the Council on the protection of individuals with regard to the processing of personal data and on the free movement of such data, repealing Directive 95/46 / EC will enter into force, it is necessary that we have obtained a new consent that meets the new requirements.

Please read the below mentioned personal data processing information that we have prepared in the form of questions to make this information memorandum as clear and practical as possible in terms of searching for information. If you have any questions or comments about your consent, please call us at: +421918608963 or send an email to: info@willforge.com



CONTENTS
1. Who is the administrator of your personal information?
2. What personal data is processed?
3. From what sources do personal data come from?
4. For what purpose did you give your consent?
5. Why does profiling and aed decision making occur?
6. How long will we process your personal information?
7. Who are our business partners?
8. Who can access your personal information?
9. What are your rights to the processing of personal data?
10. How can you withdraw consent to the processing of personal data?




1. WHAT IS YOUR PERSONAL DATA MANAGEMENT?
The Privacy Manager is the company that determines the purpose and means of processing your personal information. For marketing purposes, the administrator of your personal data is the company: SK-I s.r.o.

2. WHAT PERSONAL DATA IS PROCESSED?
For marketing purposes, we process the following categories of personal information that help us determine the range of products and services you might like and address your needs.
■ Basic identification data - name, seat, date of birth, home address.
■ Contact details - phone number, e-mail address.
■ Socio-demographic data - statistics on age, gender, education, employment, number of children.
■ Product and service usage information - what services you have had in the past, information about using the Internet customer area. Based on these data, we can help you find the right products and services.
■ Information from phone call records or other interactions with you, such as email, chat, SMS.
■ Geolocation data - geolocation data from a web browser. These data can usually be used to recommend contact to the nearest broker or branch.
   
3. WHAT RESOURCES MAKE PERSONAL DATA?
The personal data listed in the previous paragraph are obtained directly from you. These personal details are listed in the order, or you can find them on other documents.
Personal data may also come from publicly available sources, registers, and records, for example from a business register. Your personal information may also come from third parties who are authorized to deal with them.

4. FOR WHAT PURPOSES YOU HAVE PROVIDED YOUR CONSENT?
You have granted consent for marketing purposes, which include the following activities:
■ The offer of products and services. We may provide you with offers based on your consent in electronic form, in particular in the form of e-mail messages or messages sent to mobile devices via a telephone number, through a web-based client zone, in writing or by telephone,
■ aed processing of personal data to tailor the business offer to your individual needs,
■ Market research and customer satisfaction surveys of used products and services.
Approval granted for marketing purposes is voluntary. However, it is essential for us to be able to send you individual offers of products and services and from our business partners. Without such consent, we cannot provide individual offers of products and services.

 

5. WHY IS PROFILABILITY AND AUTOMATIC DECISING HAPPENING?
Our company is looking to provide individually tailored products and services offerings. For this reason, your personal data is profiled because of your consent. For this purpose, we use aed information systems, web applications, or calculators. We will send you individualized news and offers of products and services.
Automatically personalizing (profiling) personal information will help us to better understand your needs, estimate future action, and adapt our products and services accordingly.

6. HOW LONG WILL WE PROCESS YOUR PERSONAL DATA?
You have given the consent to the company for the duration of the contractual relationship and for the next 10 years from the termination of such a contractual relationship or until the moment when you withdraw your consent.
If you are not, nor will you become our client, your consent will be valid for 10 years from the award or the moment you revoke it.
Upon expiry of the relevant time, your personal information will be erased, but only to the extent and for purposes for which consent is not required under the law.
  
7. WHO ARE OUR BUSINESS PARTNERS?
You have also agreed to the product offerings and the submission of personal information to our selected business partners. Our business partners also comply with the privacy policy and we have entered into a personal data processing agreement with them.

8. WHO CAN HAVE ACCESS TO YOUR PERSONAL DATA?
Data processing for marketing purposes may also have access to your data for other entities that process personal data, intermediaries whose role is to provide services to the company. For example, this may be external companies that manage our systems or other services to ensure the proper functioning of the company and the processing of personal data for marketing purposes. With these intermediaries, we have a personal data processing agreement, which also requires us to adhere to strict privacy policies.

9. WHAT ARE YOUR PERSONAL DATA PROCESSING RIGHTS?
Proper processing of your personal data is important for companies in the Slovak Republic and their protection is a matter of course. When processing personal data, you can claim the following rights:
 
Information on the processing of your personal data
The information shall include, in particular: the identity and contact details of the controller, his representative and the potential person responsible, the processing purposes, the category of personal data concerned, the recipient or categories of recipients of personal data, the transfer of personal data to third countries, the period of retention of personal data, a list of your rights, the opportunity to contact the Privacy Office, the source of the processed personal data, information on whether and how aed decision making and profiling take place.

Right of access to personal data
You have the right to confirm that personal data is processed or not, and if so, you have access to the processing information, categories of personal data concerned, recipients or categories of recipients, the period of retention of personal data, as well as the right to information about your rights, the right to file a complaint to the Personal Data Protection Authority, information on the source of personal data, information on whether aed decision making and profiling take place, information and guarantees for the transfer of personal data to a third country or an international organization. You have the right to provide copies of the processed personal data.

Right to repair
Do we process your outdated or inaccurate personal data? Did you change your home address, for example? Please let us know and we will fix the personal data.

Right of cancellation (right to be forgotten)
In some legally prescribed cases, we are required to delete your personal information on your instructions. However, any such application is subject to an individual assessment, as SK-I s.r.o is also obliged or has a legitimate interest in retaining personal data.

Right to restrict processing
If you want your personal data to be processed solely for the most legitimate purposes or you want to block personal information.

Right to data portability
If you wish to provide your personal information to another company, we will transfer your personal data in the appropriate format to your designated entity, provided that there are no legal or other significant obstacles to it.

 

Right to oppose and aed individual decision making
If you find or believe that we process personal data in violation of privacy or non-compliance, please contact us to ask us for an explanation or removal of an inappropriate state. You can also oppose the objection directly against aed decision-making and profiling.

Right to file a complaint to the Office for the Protection of Personal Data
You may, at any time, contact your supervisor, the Office for Personal Data Protection of the Slovak Republic, located at Hraničná 12, 820 07 Bratislava 27, with your complaint or complaint regarding the processing of your personal data.

Where can you claim rights and are these fees charged?
You can apply for individual rights in the company by calling +421918608963 or by sending an e-mail to info@willforge.com or by a written request sent to the company's headquarters or to the correspondence address: SK-I, s.r.o., Trhová 4, 98601 Fiľakovo, Slovak Republic.

We provide all the privacy rights related information free of charge.

How long can you expect a response from the company?
We will provide you with the comments and possible information about the measures taken as soon as possible, but not later than within one month. If necessary, and given the complexity and number of applications, we can extend this period to two months. We will inform you about the extension, including the reasons.

10. HOW CAN YOU REVOKE THE THE PROCESSING OF PERSONAL DATA?
Consent to the processing of personal data is based on the principle of voluntarity. This means you can appeal it at any time. Do you want to continue receiving offers of products and services and from our business partners? We are sorry to see you go, but we fully respect your decision.

What must a revocation contain?
■ Who appeals. Please state your name and surname, home address, and date of birth so that we can identify you.
■ To appeal to the submitter. You can appeal to all branches or, if you want to keep us sending you selected offers, specify only those you want or do not want.
■ Information that you do not want us to process your personal information. If you would like to receive only selected offers, please indicate which offers are in order for us to be able to accommodate you.
■ Your handwritten signature.

How can I send the revocation?
■ Revocation of consent to the processing of personal data for marketing purposes may be sent in written form, in order to have a proper record of your appeal. Do not forget to sign the appeal.
■ Written declaration sent to the registered office or correspondence address of the company.
■ Written declaration made at any branch. The current list of branches can be found here: www.willforge.sk
Operation: Willforge, Einsteinova 3734/7, 85101 Bratislava

General Terms and Conditions


1.1. These Terms and Conditions (the "Terms") govern the rights and obligations of
       SK-I s.r.o
       Trhová 4, 986 01 Fiľakovo, Slovak Republic
       ID: 36834301
       UID: 2022555952
       VAT ID: SK2022444952
       registered in the Commercial Register of the District Court Banská Bystrica, Section Sro, File no. 13613 / S
       Tel .: +421918608963/ (Monday to Friday) between 10:00 to 18:00 hrs.
       E-mail: info@willforge.com
       Account number for bank-wire payments: 0341775218/0900
       IBAN: SK71 0900 0000 0003 4177 5218
       BIC (SWIFT): GIBASKBX
(Hereinafter referred to as "Seller") and the purchaser (the "Buyer") for the purchase of goods offered by the Seller via e-commerce website www.willforge.com Seller (the "willforge.com") and are an integral part of the purchase contract concluded between buyers and sellers at a distance through electronic commerce on the internet (the "Purchase agreement"). (Seller and buyer together the "Parties").

1.2 Supervisors:
The Slovak Trade Inspection (SOI)
Inspectorate SOI for the Bratislava region
Prievozská 32, P.O. Box 5, 820 07 Bratislava 27
http://www.soi.sk

1.3 These Terms apply to the Slovak Republic for the purchase of goods ordered through electronic commerce (hereinafter referred to as "E-commerce") on willforge.com.

1.4. GTC enter into force upon their publication on willforge.com.

1.5. The buyer is registered in the system means a natural person or a legal person who orders goods electronically through E-trade willforge.com.

1.6. If the buyer is a consumer as defined:
- § 52 paragraph. 3 of Law no. 40/1964 Coll. Civil Code, as amended, that is, if it is the buyers who, in concluding and performing the contract does not act within his business or other entrepreneurial activities, the relationships not governed by these general terms and conditions of the relevant provisions of the Act No.40 / 1964 Coll. Civil Code, as amended.
- § 52 paragraph. 3 of Law no. 40/1964 Coll. Civil Code, the relationship between buyer and seller, which are not covered by these GTC shall be governed by the relevant provisions of Law no. 513/1991 Coll. Commercial Code, as amended. Buyer's rights in relation to the Seller arising from the Act. 250/2007 Z.z. consumer protection and the amendment of the Slovak National Council. 372/1990 Coll. on misdemeanors, as amended, and Act no. 108/2000 Z.z. Consumer Protection in Doorstep Selling and Distance Selling as amended by these GTC remain unaffected.

1.7. Electronic orders are transmitted electronically means the form containing information on the buyer, the list of goods ordered from the E-commerce and willforge.com the total price of the goods processed by the e-commerce.

1.8. Goods means all products listed in the valid price list at the seller willforge.com.

2. An order


2.1. The condition of the electronic order form is true and complete fill out all registration forms.

2.2 The essential terms of the electronic order shall be considered:
* Identification of the purchaser, ie trade name or name and surname, address / residence, VAT registration, contact (telephone number and e-mail address)
* Code of goods ordered by catalog or even a description thereof;
* The amount of goods ordered;
* Address the place of delivery (if this information is not given, it is understood that the goods are to be delivered to the address / residence of the purchaser);
* The moment of delivery (day, hour) if buyer agree with the seller differently as indicated in the GBC;
* Name and surname of the person authorized to take over the goods supplied (if this information is not given, it is understood that the takeover of the goods supplied is entitled to the buyer or any of its employee).

2.3 If the order does not contain particulars of the previous article, it is deemed incomplete. The seller in this case, try to contact the buyer and invite him to remedy irregularities electronic order and its other specifications and / or supplement. Moment of delivery of data refinement and / or additional electronic order by the seller, the electronic order is considered complete.

2.4 Receipt of the electronic order is considered a draft contract and is binding.

2.5. The purchase agreement between seller and buyer arises from a binding confirmation of the electronic order system. The seller is obliged to confirm the e-mail message (e-mail address of the Buyer in the electronic order) the content of the electronic order buyer and immediately after its delivery to the Seller, otherwise apply to the contract of sale between the Parties occurred. The buyer is obliged to check the contents of the electronic order form provided in the e-mail message to the seller. In the case of irregularities relating to the content of the electronic order confirmation from the Seller, the Buyer is obliged to notify the Seller via e-mail message sent to the e-mail address info@willforge.com.

2.6 Seller is not responsible for delays in delivery and for the damage that has been caused due to the fact that the Buyer when registering you have entered all the required data and / or complete the registration form incorrectly. The seller also not liable for damage caused to the Buyer due to the fact that the buyer forgot your password and / or password Buyer fell into the hands of unauthorized persons through no fault of the Seller.

3. order cancellation


3.1. The buyer has the right to cancel electronic orders without giving any reason at any time prior to its binding confirmation by the Seller.

3.2 Seller reserves the right to cancel the order or its part in following cases:
- For orders on delivery if order was not possible to confirm the mandatory especially for incorrectly listed the phone number, unavailability, does not respond to e-mails etc.
- Product is no longer manufactured or delivered or are significantly altered price supplier of goods. In the event that this happens, the seller will immediately contact the buyer to agree on how to proceed. If the buyer does not accept the proposed agreement by the Seller and paid part or full amount of the purchase price, this amount will be transferred back to his account within 15 calendar days from the date of cancellation of order by the seller.
IV. Consumer contracts and instruction on the right of withdrawal

3.3. In cases where the purchase contract concluded using a means of distance communication (in this case, e-commerce on the Internet), the Seller provides the Buyer to withdraw from the contract after the statutory period, within 30 days of receipt of goods. Just in case, if the seller has not surrendered purchasers, which is according to § 10 of Act no. 108/2000 Law on Consumer Protection in Doorstep Selling and Distance Selling as amended obliged to deliver That period is three months from receipt of goods. If the information is properly delivered in its course, it is the end of the three month period, starting from the time the term of thirty days. The buyer can not withdraw from the contracts listed in § 12 para. 5 of the Act. 108/2000 Law on Consumer Protection in Doorstep Selling and Distance Selling as amended.

3.4 Buyer's notice of withdrawal from the contract must be received by the Seller to the end of the period for withdrawal, which should be returned to the Seller duly complete goods in original condition with all papers and documentation have been delivered to the Buyer. Express for things you need to return the goods to the same address of a seller in the documents for the goods referred to as the place where the goods were sent to the Buyer.

3.5 Buyer's withdrawal from the contract in accordance with paragraph 1 and 2 of this Article to sales contracts deleted from the beginning. The seller is obliged to take back the goods and refund to the purchaser no later than 15 days from the date of withdrawal from the contract price paid for the goods transfer to the account of the Buyer, including costs which buyer will pay in respect of the goods ordered. The costs of returning goods shall be borne by the Buyer only in cases where the goods fully complied with quality requirements and had no defects.

3.6 In the event of failure of any of the above conditions Seller will not accept cancellation of orders and electronic goods will be returned at the expense of the Buyer's back.

4. Price conditions


4.1 The purchase price of the goods offered by the Seller through willforge.com is always shown next to the selected goods. The purchase price is always given with value added tax, unless stated otherwise.

4.2 Seller reserves the right to unilaterally modify (increase / decrease) the price of the goods listed on willforge.com the fact that the new prices of goods are valid on the date of their publication on willforge.com. For the buyer it is always controlling cost of goods specified in respect of goods at the time of sending the order to the Seller. Any increase or decrease in prices of goods to the seller at the time of the dispatch order to the Buyer after delivery of the goods ordered or during the complaint or other proceedings concerning the return or exchange of goods does not affect the price of already ordered goods. The buyer is aware that in the event of a reduction in the price of goods at the time of sending the order to the completion of any such complaint or other proceedings concerning the return or exchange of goods, is not entitled to a refund of the purchase price of the goods amounting to the difference between the price of goods on consignment order by the seller and the price of goods at the time after sending the order to the Seller. Seller declares that in case of unilateral price increase of goods after sending the order by the vendor is not entitled to a cash difference between the price of goods at the time of submitting the order buyer to the seller and the price of goods at the time your order has shipped buyer to the seller.

4.3 If the willforge.com appear for some goods price obviously erroneous, for example. in respect of goods widely available and widely known, and its price differs from the normal price, or because of system errors when goods appear prize "EUR 0" or "1 EUR" and so on., The seller is not obliged to deliver the goods at the cost of the defective, but the buyer can offer a supply of goods for the proper price. If the buyer in this case the proper price of the goods does not agree, he may contract of sale.

5. Shipping and handling



5.1 The seller packing charged where goods are packaged in a standard way designed to preserve and protect the goods in transit.

5.2 Amount of postage for the delivery of the order is charged according to the method of service chosen by the purchaser in order to willforge.com.

6. Terms of payment



6.1. Payments are made in euros, the Seller requires one of the following methods of payment:

- Payment at delivery cash on delivery: This method of payment by the buyer pays the full amount for the goods referred to in electronic order taking over the post;

- Payment for the personal pick: This method of payment by the buyer pays the full amount for the goods referred to in electronic order in the personal collection of the goods in cash.

- Advance payment: For this payment method, the buyer is delivering the goods, either through the Slovak Post or courier after payment and crediting the full amount of the goods referred to in electronic order to the account of SK-I Ltd. IBAN: SK71 0900 0000 0003 4177 5218 Slovak Savings Bank, Inc., Variable symbol: use the number of your electronic order. - Payments through the payment gateway 24-pay (immediate payment, credit card payment, Wire transfer). Authorised and regulated by the National Bank of Slovakia. Authorization number ODB-8835-5 / 2012.

7. Terms of Delivery

7.1. Delivery of electronic goods ordered goods will be subject to availability and operational capacity of the Seller dispatched as soon as possible, usually 1-10 working days from the date of confirmation of receipt of electronic order buyer to the seller, not to the delivery point specified in the electronic order. Delivery time is different, however, because of the availability of certain goods. For selected goods, the Seller shall specify the date of delivery directly to the homepage of this product.

7.2 The buyer is aware of the ordered goods via email. Electronic order status can be checked by logging into the system. The status of the electronic order buyer is also notified by email.

7.3 Goods are delivered through the Slovak Post or courier to the address of delivery specified by the Buyer in the electronic purchase order. The buyer is informed in advance of the date of delivery of the order by e-mail. If the deadline is not satisfactory, it may be with the Seller, respectively. courier agree on an alternative date of delivery of the order. If the buyer is not present at the time that a binding agreement with a courier service, on-site delivery and authorizes the other person to collect the goods, the buyer is liable for damages suffered by the seller and / or courier services as a result of the failed delivery to the buyer. The cost of re-delivery of the goods to the Buyer shall be borne by the Buyer.

7.4 Title to the goods passes to the buyer the acceptance and payment of the purchase price.

7.5 The shipment of goods always contains an invoice. When taking the goods the buyer is obliged to check whether the packaging in which goods are packaged, is not damaged and sign the document on receipt of the shipment. In case of damage, it is necessary to place of delivery rather to the carrier - courier service log of identified defects caused during transport. If the buyer takes over the goods Despite the obvious damage to the packaging, the Seller does not accept any subsequent claim for this reason.

7.6 Undamaged, unopened, original consignment is considered to be only that which is sealed with protective tape Seller. The carrier is obliged to deliver goods to the buyer for the items and place draw up a report. For resulting damage is attributable to the carrier.

7.7 The seller delivers goods exclusively on the territory of the Slovak Republic.

7.8 Delivery of goods to the territory of the Member States of the European Union, if necessary. other countries takes place on the basis of mutual consent and prior written approval of rates for shipping and handling and, if necessary further delivery terms between buyer and seller.

 

8. Cancellation / exchange / Complaint Form

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8.1. The buyer is obliged to fill CANCELLATION / EXCHANGE / Claim Form (the "Form") in all cases:

8.1.1. Withdrawal from the contract. The buyer has the right to withdraw from the contract under the conditions laid down by law no. 102/2014 Z.z. on consumer protection when selling goods or services on the basis of the distance contract or contracts negotiated away from business premises seller and amending certain acts, within 14 days of receipt of goods without giving a reason, and it is essential that within that period received a letter or email of withdrawal to the seller. This right is also the buyer if the goods ordered over the Internet picked up in person at the vendor. The cost of return paid by the buyer! Withdrawal and the goods should be sent to the operation of vehicles: SK-I Ltd. Prešovská 40 / C 821 02 Bratislava. Goods, which returns must be full, complete with documentation, undamaged, clean, including the original packaging in the conditions and values ​​in which the goods taken over must not show signs of wear and use. Buyers in this case does not pay a handling fee in connection with the withdrawal from the contract. The seller to give the buyer the value of goods vouchers minus the shipping costs if the buyer did not pay the purchase as a separate item. The buyer can withdraw from the contract subject of which is:

1. The provision of services if performance has begun, with the express consent of the consumer and the consumer said that he was well informed about the expression of consent loses his right of withdrawal after full disclosure of service, and there is a full service provided,

2. sale of goods or services whose price depends on fluctuations in the financial market that the seller can not influence and that may take place during the period for withdrawal,

3. sale of goods made to the consumer's specific requirements, custom orders or goods intended for one particular consumer

4. The sale of goods subject to rapid deterioration or destruction,

5. sale of goods enclosed in a protective cover that is not suitable for return due to health protection or hygiene reasons (eg. Creams, cleansing milk and lotions, teas, oils, etc.) And the protective cover has been broken after delivery.

6. Sale of goods that can be given its nature after delivery inseparably mixed with other goods,

7. sale of audio recordings, video recordings, audio recordings, books and computer software sold in a protective case if the consumer packaging unwrapped 8. sale of periodicals with the exception of sales to the agreement on subscription and sale of books not supplied in a protective case. Buyer acknowledges that if the goods provided gifts, a donation contract between buyer and seller concluded with the proviso that when it comes to the use of the consumer's right to cancel the contract, donation contract expires and the buyer is required along with the returned goods back with provided the related gifts. In the event that these are not returned, these values ​​perceived as unjust enrichment of the buyer. Form: "Withdrawal from the contract"

8.1.2. The buyer returns the goods you did not order. If the buyer finds that the goods you ordered, does not match the goods they took over, the buyer has the right to return the goods to the seller max. 3 days of receipt of goods by the Buyer. The buyer does not pay a handling fee for returning goods to the seller. The costs of returning goods shall be borne by the Seller.

8.1.3. The buyer requires the substitution of goods as a result of defective goods parameters (size). If the buyer finds that the goods you ordered, it does not fit because of the size of non-compliant goods, has the right to return the goods taken over and have it exchanged for goods of a different size, respectively. different kind of goods, max. within 7 days of receipt of goods by the buyer. Exchange of goods can be made only if permitted by the Seller and overstock goods have been delivered intact and not showing signs of wear. Otherwise, it is understood that the buyer withdraws from the contract and shall proceed in accordance with paragraph 1.1 or 2.1, subject to the other conditions under point 1.1 or 1.2 The buyer does not pay a processing fee covering the costs incurred by the seller in connection with returning the goods. The costs of returning goods for exchange shall be borne by the Buyer, but only in case if the goods fully complied with quality requirements and was defective. The seller delivers the goods to the buyer exchanged within 30 days from the date of receipt of the completed form with the required documents and the goods to be replaced.

8.1.4. Buyer required to issue a voucher to purchase goods with a total value willforge.com already purchased goods returned by the Seller without giving a reason. The buyer has the right to require issuing vouchers to purchase goods from the seller through willforge.com has a total value of purchased goods returned by the Seller without giving any reason within 14 days of receipt of goods by the buyer. The buyer does not pay a handling fee in connection with returning the goods and the issue of certificate Seller. The costs of returning goods shall be borne by the buyer.

 

8.1.5. The buyer exercises the right arising from the liability of the seller for defects in the goods sold. Detailed terms and conditions are governed by Article X of these GTC and in the Seller's Complaint Rules published on willforge.com.

8.2 The buyer is obliged to form in the following data:

* Identification of the purchaser, i.e. trade name or name and surname;

* Number of the electronic order;

* Description of goods, which asks the confused and mistaken description of the goods including the code, color, size, quantity, price of goods;

* The name and bank account number of the buyer and the name and code of the bank where the account is held;

* Date and signature of the Buyer.

If the form is not fully completed or the form is not accompanied by proof of purchase and receipt of goods (the "Required Documents"), Seller shall invite by phone or e-mail the Buyer to complete the missing information or attach the missing documents required. 3.9 If the Seller fails repeatedly call to invoke the Buyer and / or Buyer does not respond to an e-mail invitation to Seller within 7 days of receipt of the form and / or required documents by the Seller, the Seller reserves the right to discontinue the handling of the return / confusion / complaint and the goods will be returned at the expense of the Buyer's back purchaser to the address indicated on the form. 4.9 in the event of non-acceptance of returning the shipment to Seller for storage of goods storage charges amounting to € 5.00 per day. the moment of identity or cant storage fee rates and prices of goods are goods used to cover costs associated with the storage of goods .

8.3. If along with the completed form and the required documents are not included with the goods which are the subject of drawback / confusion / claim, Seller reserves the right to discontinue the handling of the matter and it is understood that the buyer does not intend to return the goods, exchange, or advertising.

8.4. Goods which are the subject of drawback / substitution must be complete, unused, undamaged and in original packaging. The original packaging of the goods (the original box with the name and brand name goods purchased) must not be impaired by describing, Taping, etc. In order to use the original box as outer packaging designed for the delivery of goods. Product must not show signs of wearing use. All labels, price labels and other labeling of goods must be in their original place and must not be removed from the goods. Buyer Seller advised to insure the goods which are the subject of drawback / confusion / complaint. The risk of damage to the goods being the subject of drawback / confusion / complaint shall be borne by the Buyer until the date of receipt of the goods to the seller.

8.5. The buyer is obliged duly completed form along with the required documents by registered mail with the goods being the subject of drawback / confusion / complaints to the address of the Seller. Seller reserves the right not to accept goods sent to the Buyer on delivery.

8.6 The total amount for goods that have been returned to the seller in accordance with these Terms and Conditions, minus the handling fee / charges in the cases provided for in these Terms and Conditions, will be transferred to the Buyer's account specified on the form within 14 days after receiving the duly completed form together with required documents and goods being returned for the reason stated in paragraph 1.1, 1.2 and 1.3 of this Article.

8.7 Reimbursement of funds through the Slovak Post is charged at € 5.00.

9. Warranty terms and warranty period

9.1 Supply of goods, the buyer is given the warranty period of 24 months. The warranty period begins on the date of transfer to the purchaser.

9.2 For each product purchased from the seller is delivered to the purchaser in the attached invoice (proof of purchase of the goods), which serves as voucher.

9.3 Advertising is possible only goods purchased from the seller and fully paid.

9.4 The application claims the Buyer is obliged to deliver to the address of the Seller claimed goods clean, mechanically undamaged in the original packaging, including the required documents.

9.5 The buyer is entitled to reimbursement of necessary expenses incurred in connection with the implementation of the right of rights from liability for defects and have been spent efficiently and effectively.

9.6 Details and procedures in handling complaints regulates complaint procedure posted on willforge.com.

10. Privacy


10.1 The seller keeps personal data provided to the purchaser solely for the purpose of fulfillment and confirmation of additional terms of the sales contract for processing electronic order execution supply settlement and the necessary communication between the parties for ten years.

10.2 Buyer Seller issued information to third parties except subcontractors, agents of the Seller, and only those data that are necessary for the successful implementation of supply. The seller on the handling of personal data of the buyer in accordance with the provisions of Law no. 122/2013 Z.z. on the protection of personal data and on amendments to certain acts as amended. Ordering goods through e-commerce to willforge.com. Buyer acknowledges that their personal data voluntarily provided by the seller and agrees with their processing in the records of the Seller, unless they conflict with the law, as well as the disclosure and provision of information to third parties and state institutions under the conditions and within the scope of the regulations.

10.3 Buyer agrees to the processing, use and disclosure of their personal data for direct marketing of the Seller for a period of ten years. The buyer is free under a written request from the Seller the right to object to the processing of their personal data, which implies that they are or will be processed for direct marketing purposes without his consent and to seek their destruction.

10.4 Buyer agrees that the seller commissioned the processing of personal data intermediary.

10.5 The buyer declares that all his data are correct. The buyer declares that he is aware of the consequences of providing false information, particularly the fact that such actions could be classified as a criminal offense.

10.6 Buyer authorizes the Seller to verify the provided credit card information in the appropriate call-center bank or company that issued the credit card.

11. Circumstances excluding liability for impossibility of performance


11.1 Neither party shall not be liable for any failure of performance if the circumstances occur due to force majeure.

11.2 For the event a force majeure event shall be considered by the Parties could not have foreseen and which could not prevent, even with the utmost professional care, which is independent of their will, especially war, insurrection, strikes, natural disasters, changes in legislation and others.

11.3 If the event occurs in accordance with paragraph 12.2, the Parties shall notify this fact without undue delay.

11.4 The emergence of unexpected technical or logistical failures frees the seller from the agreed commitments.

12. Coupons

Discount coupons as a reward for shopping.

12.1 The seller, the buyer may issue a purchase voucher of different values ​​in return for repeat purchases.

12.2 Purchaser such voucher send e-mail with the conditions of its use, validity and value.

12.3 Discount Coupon for display There is no legal entitlement.

12.4 In the event of cancellation for any reason or any other of a justified returning the goods buyer to the seller purchased by applying Discount Coupon, the Buyer is only entitled to a refund of the amount paid for the purchase of goods paid in addition to Redeem voucher coupon and cash, and greater than that used up Discount coupon to purchase goods. The seller may decide whether a voucher buyers in cases under the previous sentence shall issue to use in your next order.

12.5 To use the discount coupons under this section if it is modification in Section 8.1 hereof sufficient, shall apply mutatis mutandis the provisions of paragraph 8.2 hereof.

13. Final provisions



13.1 When buying goods willforge.com is assumed by the Buyer's knowledge of the technical possibilities of the Internet and technology adoption contingent of potential problems.

13.2 Seller is not responsible for damage caused by defective connection willforge.com. Protecting your computer or data residing on a computer on the buyer.

13.3 The seller notes that the information provided on willforge.com can be updated without notice.

13.4 Seller is not against any other party for direct, indirect or special damages caused by using information from willforge.com.

13.5 The seller may at any time without prior notice change the products listed on willforge.com.

13.6 Seller reserves the right to change these GTC at any time and / or amended. Changes and / or additions to these GTC entered into force upon publication on willforge.com.

13.7 The Parties agree that all disputes between them arising or resulting from legal relations under contract or related contracts, including disputes concerning the validity, interpretation and termination of this contract shall be primarily settled by means of a decision before the General Arbitration Court of the Slovak Republic, established in Interest Grouping Association for enterprise development, Dunajska 8, 811 08 Bratislava, ID: 45745862 (hereinafter the "court of arbitration") finally one arbitrator arbitration court established by the internal regulations of the arbitral tribunal, to which the undersigned agree.

13.8 Sending an electronic order by the seller, the buyer also reaffirms its unconditional consent to the GTC Seller.

In Bratislava, on 01/01/2019, SK-I s.r.o.